![]() The error in device logs either indicates there’s no service response or enrollment can’t succeed so no errors are logged. You have an enrollment profile that has worked historically to enroll new devices, but now those new devices (userless or user-based) fail enrollment.You use Apple configurator – setup assistant – for enrollment. #Apple configurator 2 ios 14 updateHowever, if you plan to enroll new devices in the next few weeks there’s one set of steps post incident to enroll new devices, and then when the certificate update is completed, a quick profile update to ensure new enrollments are successful. Existing devices remain enrolled as they have already established trust through the Apple configurator setup assistant workflow. Unfortunately, as part of this incident, we have confirmed that there is a certificate mismatch between Apple Configurator profiles and the Intune certificate issuing service for iOS/iPadOS enrollment through this setup experience. We recently posted IT234239 on the Service Health Dashboard. Only setup assistant workflow is impacted – all other iOS/iPad enrollment workflows are not affected. Blog Note – This only impacts the iOS/iPadOS device enrollment using Apple Configurator – Setup Assistant – as documented here: iOS/iPadOS device enrollment - Apple Configurator-Setup Assistant - Microsoft Intune | Microsoft Doc. ![]()
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